FAQ

We offer a magical collection of Studio Ghibli-inspired merchandise including:

• Clothing: All Tees, Bottoms, Dresses, Capes, and more
• Accessories: Backpacks & Bags, Beanies, Jewelry (Bracelets, Earrings)
• Home & Lifestyle: Bedroom items, Drinkware, Glassware, Bowls
• Beauty products and specialty collections like our BB22 line

Our products are designed for both Girls and Guys who share our love for Ghibli magic!

Yes! All our products are officially licensed, ensuring authentic Ghibli magic in every item. We work directly with Studio Ghibli to bring you high-quality merchandise that honors the spirit of your favorite films.

Absolutely! Our collection includes items specifically designed for both our adult Ghibli fans and younger enthusiasts. Check our “Girls” and “Guys” sections for age-appropriate magical finds.

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and makes future shopping even more magical!

We process orders quickly to get your Ghibli magic to you as soon as possible. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to help. Once an order has entered processing (usually within 1-2 business days), we may not be able to make changes.

Click on “Forgot Password” on the login page and enter your email address. We’ll send you instructions to create a new password and get you back to shopping for Ghibli treasures!

To make collecting Ghibli merchandise accessible worldwide, we accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely! We use industry-standard encryption to protect your payment information. Your financial details are handled with the same care we give to packaging your Ghibli treasures.

Payment declines can happen for various reasons including insufficient funds, incorrect card information, or security measures by your bank. Please verify your information and try again, or contact your financial institution if the issue persists.

All orders begin their magical journey from our headquarters in Akron, Ohio, where our team of fellow Ghibli enthusiasts carefully prepares your items for their adventure to your doorstep.

We offer two shipping options to bring Ghibli magic to your door:

We ship to most countries worldwide, bringing Ghibli magic to fans across the globe. However, we’re currently unable to deliver to parts of Asia and some remote areas. If you have concerns about delivery to your specific location, our customer service team can provide more information.

Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package’s journey from our home to yours. If you need help tracking your package, our support team is always here to assist.

Please allow for the full delivery timeframe based on your selected shipping method. If your package is beyond the estimated delivery window, contact us at [email protected] with your order number, and we’ll help track down your Ghibli treasures.

We want you to be completely delighted with your Ghibli treasures. We offer returns within 15 days of receipt. Items must be in original condition with tags attached.

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return authorization if applicable.

We currently don’t offer direct exchanges. If you need a different size or item, we recommend returning the original item for a refund and placing a new order for the correct product. This ensures you get your preferred Ghibli item as quickly as possible.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.