Welcome to the Studio Ghibli Shop Returns & Exchanges page! We understand that sometimes even the most magical purchases need adjustment. Our goal is to make the return and exchange process as enchanting as your Ghibli shopping experience.

Return & Exchange Window

We happily accept returns and exchanges within 15 days of your receipt date. Please note that all items must be in their original condition – unworn, unwashed, with tags attached, and in original packaging.

Non-Returnable Items

To preserve the magic and hygiene of certain products, the following items cannot be returned or exchanged:

  • Beauty products (for health and safety reasons)
  • Drinkware and Glassware (unless damaged during shipping)
  • Bowls and Ramen Bowls (unless damaged during shipping)
  • Items marked as final sale
  • Personalized or custom-made items

All other items from our collections (Accessories, Tees, Backpacks & Bags, Beanies, Dresses, Bottoms, and Jewelry) are eligible for return or exchange.

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Studio Ghibli Shop Team,

I would like to request a return/exchange for my recent order.

  • Order Number: [Your order number]
  • Name: [Your full name]
  • Email Address: [Your email address]
  • Item(s) to Return: [Product name and size/color]
  • Reason for Return: [Please specify: wrong size, changed mind, defective item, etc.]
  • Preferred Resolution: [Refund / Exchange for (specific product)]

Thank you for your assistance!

Sincerely,[Your Name]

Step 2: Wait for Authorization

Our customer service team (fellow Ghibli enthusiasts!) will respond within 2 business days with a Return Authorization Number and shipping instructions.

Step 3: Package and Ship Your Return

Please include:

  • The item in its original condition with all tags attached
  • The original packaging
  • A copy of your order confirmation or packing slip
  • The Return Authorization Number clearly visible on the outside of the package

Step 4: Ship to Our Address

Send your return package to:

Studio Ghibli Shop Returns
4484 Stockert Hollow Road
AKRON, US 44396

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Information

Refund Processing Time

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days of receiving your return
  • Please allow additional time for the refund to appear in your account (typically 3-10 business days depending on your financial institution)

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card
  • PayPal: Refunded to your PayPal account

Original shipping fees are non-refundable, unless the return is due to our error.

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate the item you wish to exchange for in your return request
  • We’ll ship your new item once we receive the returned product
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement at no additional cost to you, and provide a prepaid return label if needed.

International Returns

As we serve Ghibli fans worldwide (excluding parts of Asia and some remote areas), international customers are responsible for:

  • Return shipping costs
  • Any customs fees or import taxes
  • Ensuring the package is properly declared for customs

We recommend using a trackable shipping service for your return.

Need Help?

Our customer service team – true Ghibli fans who understand the importance of getting your magical merchandise just right – is here to help!

Email: [email protected]

Response Time: 1-2 business days

Please include your order number in all communications for faster service.

Thank you for bringing a little Studio Ghibli magic into your life. We’re honored to be part of your Ghibli journey and committed to making every aspect of your experience with us truly special! 🌟