Term and Conditions

Hello and welcome to our magical corner of the internet! At Studio Ghibli Shop, we’re dedicated to bringing the wonder and charm of Studio Ghibli films directly to your doorstep. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and making a purchase, you agree to these terms.

1. Who We Are

Studio Ghibli Shop is an online retailer specializing in officially licensed Studio Ghibli merchandise. Our collection includes apparel, accessories, home goods, and other magical items inspired by your favorite Ghibli films.

Our Address:
4484 Stockert Hollow Road
AKRON, US 44396

2. Our Products

Product Categories

We offer a variety of magical merchandise including:

• Accessories
• All Tees
• As Seen On Social
• Back To School
• Backpacks & Bags
• BB22
• Beanies
• Beauty
• Bedroom
• Bottoms
• Bowls And Ramen Bowls
• Bracelets
• Capes
• Dresses
• Drinkware And Glassware
• Earrings
• Girls
• Guys

Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time. If an item becomes unavailable after you place an order, we will notify you and refund any payments made for that item.

Product Descriptions

We strive to provide accurate product descriptions and images. However, slight variations in color or design may occur. If a product does not meet your expectations, please refer to our return policy.

3. Ordering and Payment

Placing an Order

To place an order, simply browse our collection, select your desired items, and proceed through our secure checkout process. You’ll receive an order confirmation email once your purchase is complete.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information on our servers.

Order Processing

We work our magic quickly! All orders are processed within 1-2 business days after payment confirmation. During peak seasons or special promotions, processing may take slightly longer, but we’ll keep you informed every step of the way.

Pricing and Taxes

All prices are listed in US dollars. You are responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities.

4. Shipping Information

Shipping Areas

We ship our Ghibli magic worldwide! However, we’re currently unable to deliver to some parts of Asia and certain remote areas. During checkout, our system will automatically confirm if we can ship to your location.

Shipping Methods

We offer two enchanting shipping options:

• Standard Shipping – $12.95
  Carriers: DHL or FedEx
  Delivery Time: 10-15 business days after shipping
  Best for: Faster delivery with tracking
• Free Shipping
  Carrier: EMS
  Delivery Time: 15-25 business days after shipping
  Requirement: Orders of $50 or more
  Best for: Budget-friendly international delivery

Delivery Times

Delivery times are estimates and not guarantees. Factors such as customs processing, weather, and carrier delays may affect delivery. We are not responsible for delays beyond our control.

Shipping Address

Please ensure your shipping address is correct at the time of ordering. We are not responsible for orders shipped to incorrect addresses provided by the customer.

5. Returns & Exchanges

Return & Exchange Window

We happily accept returns and exchanges within 15 days of your receipt date. To ensure we can process your return, items must be in their original magical condition:

• Unworn and unwashed
• All original tags attached
• In original packaging
• No signs of use or wear

Non-Returnable Items

To preserve the magic and hygiene of certain products, the following items cannot be returned or exchanged:

• Beauty products (for health and safety reasons)
• Drinkware and Glassware (unless damaged during shipping)
• Bowls and Ramen Bowls (unless damaged during shipping)
• Items marked as final sale
• Personalized or custom-made items

All other magical items from our collections (Accessories, Tees, Backpacks & Bags, Beanies, Dresses, Bottoms, and Jewelry) are eligible for return or exchange.

Return Process

To initiate a return or exchange:

1. Email our friendly Ghibli enthusiasts at [email protected] within 15 days of receiving your order
2. Include your order number, the items you wish to return, and the reason for return
3. Wait for our response with a Return Authorization Number and shipping instructions
4. Package and ship your return following our instructions

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refunds

Once we receive and inspect your return:

• Refunds are processed within 5-7 business days of receiving your return
• Please allow additional time for the refund to appear in your account (typically 3-10 business days depending on your financial institution)
• Refunds will be issued to your original payment method
• Original shipping fees are non-refundable, unless the return is due to our error

6. User Responsibilities

As a valued customer, we ask that you:

• Provide accurate and complete information when placing orders
• Keep your account information secure
• Use our website and services in compliance with all applicable laws
• Respect our intellectual property rights
• Contact us promptly with any issues or concerns

7. Intellectual Property

All content on this website, including images, text, logos, and product designs, is the property of Studio Ghibli Shop or our licensors and is protected by copyright and other intellectual property laws. The Studio Ghibli name and associated characters are trademarks of Studio Ghibli. Our products are officially licensed merchandise.

You may not reproduce, distribute, or create derivative works from any content on our site without our express written permission.

8. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our site, you consent to our privacy practices.

9. Limitation of Liability

Studio Ghibli Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or products. Our total liability for any claim related to your use of our site or products shall not exceed the amount you paid for the product in question.

We make no warranties, express or implied, regarding the operation of our website or the products sold, except as expressly stated in these terms.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after any changes indicates your acceptance of the modified terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

12. Contact Information

Thank you for bringing a little Studio Ghibli magic into your life. We’re honored to be part of your Ghibli journey and committed to making every aspect of your experience with us truly special! 🌟